🛵 Your Guide to Claiming Insurance for Food Delivery Riders in Singapore

As a food delivery partner, being on the road exposes you to risks — but the good news is that platforms like Foodpanda, Deliveroo, and Grab provide basic insurance coverage. Here's a step-by-step guide to help you claim your insurance if you're ever involved in an accident while on duty.

🍱 Foodpanda Rider Insurance

🔗 View Full Details Here

📌 Claim Requirements:

• Claims must be submitted within 30 days of the incident.

📝 Steps to Claim:

1. Immediately notify Dispatch via the in-app chat if you're involved in an accident.

2. Prepare supporting documents, such as:

• Proof that you were on-session

• Police report

• Letter of Demand or Legal Notice (if any)

• Medical bills and reports

• Discharge summaries (A&E or Inpatient)

• Bank account details

3. Submit your claim within the deadlines:

• Personal Accident: within 30 days via the submission link (Select ‘Medical Event’, and input your registered name, mobile number, and policy number: 53015786).

• Third-Party Claims: Email the completed PDF claim form to:
  📧 foodpandasgriders@deliveryhero-asia.freshdesk.com
  📧 A&Hclaims.SG@Chubb.com

🛵 Deliveroo Rider Insurance

🔗 View Full Details Here

📌 Claim Requirements:

• Claims must be submitted within 30 days of the incident.

📝 Steps to Claim:

1. Gather all documents, including:

• Proof of being on-session

• Police report

• Medical and discharge documents

• Bank account information

• Legal notices (if any)

2. Submit your claim online within:

• 30 days (Personal Accident)

• 30 days (Third-Party)
  via Deliveroo Marsh Portal

📞 For Help:

• Call +65 6922 8228

• Email Deliverooclaims.sg@marsh.com

• Hours: Monday–Friday, 9:00 AM – 5:30 PM

🚗 Grab Partner Insurance

🔗 Full Info: Free Insurance Coverage for Grab Partners

📌 Claim Requirements:

Claims must be submitted within 30 days of the incident.

📝 Steps to Claim:

1. Prepare documentation, such as:

• On-session proof

• Police report

• Legal notices

• Medical reports and bills

• Hospitalisation records

• Bank details

2. Submit via the Grab Driver App:

• Go to: Grab Driver App > Insurance > Claims

• Submit within 30 days of accident or medical leave.

📞 For Help:

• Call Chubb at +65 6299 0988
  (Mon–Fri, 9:00 AM – 5:00 PM, excluding public holidays)

✅ Pro Tips for All Riders:

• Act fast — always notify your platform and start the claim process as soon as possible.

• Keep all receipts and documents related to your treatment and incident.

• Take photos of any injuries, damages, or relevant scene details.

Stay safe out there, riders! 💪 If you need help preparing your documents or understanding your entitlements, feel free to reach out or check your platform’s official insurance portal.